Skip to content
DBSDepra Business
KPO · Service 10

The engineering work nobody has time for

Bug fixes, upgrades, internal tools, integrations and release testing — in your repo, on your board, at a steady pace, so your core team stays on the roadmap.

We work in your tracker, your repo
Your board
Sprint cadence with a written demo
2-week
Engineers, not an anonymous bench
Named
©CapabilitiesWhat the team does
What we do

What the team actually does

01

Application maintenance

Bug fixes, dependency upgrades, security patches, performance work and the slow debt paydown that never wins a roadmap argument.

02

Internal tools

Admin panels, operations dashboards, approval workflows and the small internal apps that a growing company needs and never has time to build.

03

Integrations

Payment, logistics, CRM, ERP and third-party API integrations — built with retries, idempotency and a monitoring plan, not just a happy path.

04

QA and release support

Regression suites, release checklists, staging verification and post-release smoke testing on a schedule your team can rely on.

05

Documentation and handover

Architecture notes, runbooks and README hygiene as part of the definition of done, so the pod is replaceable and the knowledge is not.

06

Backed by Depra Studios

When a piece of work needs product design, AI engineering or a full zero-to-one build, it moves to the studio team rather than out of the relationship.

©ScopeWhat you get, and how it is judged
In scope

What is included

  • Named engineers with a technical lead
  • Work tracked in your existing board
  • Two-week sprints with written demos
  • Code review against your standards
  • Runbook and architecture documentation
  • Monthly technical health report

Channels

  • Your repository
  • Your issue tracker
  • Slack / Teams
  • Sprint demos

Tools we work in

  • React
  • Next.js
  • Node.js
  • Python
  • PostgreSQL
  • AWS
  • Docker
  • GitHub Actions

Your instance, your data, named accounts. If your stack is not listed, we learn it — the tool is rarely the hard part.

Service-level targets

Service-level targets for Engineering & Product Support
MetricTarget
Sprint commitment met≥ 85%
Critical bug turnaround< 48 hours
Change failure rate≤ 10%
Documentation coverage of shipped work100%

Targets, not guarantees. Your current performance is measured in week one and the agreed target is written into your contract.

©FAQEngineering & Product Support — good to know
Questions

Questions about this service

If yours is not here, email us. A person answers, usually the same day.

  • Continuity and cover. A pod has a named lead, a documented handover and a bench behind it, so a resignation or a sick day is not a delivery incident. The documentation requirement is contractual, not aspirational.

  • That is the common case. The first sprint is a read-only audit: architecture map, dependency and security review, test coverage baseline and a written risk list. You get that document whether or not you continue.

©RelatedPractices that pair with this
Engineering & Product Support

Let's talk about engineering & product support

Half an hour to walk through the job, then a written scope with volumes, targets and a price. Yours whether or not we work together.

Schedule a callSend a message instead

30 minutes · no obligation

Schedule a callEmail us