An assistant who learns how you work
Not a task queue. One named person in your time zone who knows your priorities, your people, and the difference between what needs you and what just needs doing.
- One assistant, with a trained backup
- Named
- Overlapping your working day
- Your hours
- Target response inside working hours
- < 2 hrs
What the team actually does
Inbox and calendar
Triage, drafting, scheduling, conflict resolution and the protection of focus blocks that would otherwise be eaten by a meeting request.
Travel and logistics
Itineraries, bookings, visa paperwork and the contingency plan for when the connection is cancelled.
Vendor and supplier coordination
Quotes, follow-ups, renewals and the chasing that nobody wants to own.
Research and preparation
Pre-meeting briefs, company backgrounds and the one-page summary waiting before the call rather than after it.
Reporting and admin
Recurring reports, expense submission, document management and CRM updates kept current.
Continuity
A trained backup who has shadowed your account, so leave and illness do not mean starting over.
What is included
- Dedicated assistant with a trained backup
- Onboarding week to learn preferences and people
- Documented working agreement and escalation rules
- Daily priority check-in
- Weekly summary of what moved and what is pending
Channels
- Calendar
- Slack
- Phone
Tools we work in
- Google Workspace
- Microsoft 365
- Notion
- Slack
- Calendly
- Expensify
Your instance, your data, named accounts. If your stack is not listed, we learn it — the tool is rarely the hard part.
Service-level targets
| Metric | Target |
|---|---|
| Response time in working hours | < 2 hours |
| Calendar conflicts reaching the principal | ≤ 1 per month |
| Recurring task completion | 100% |
Targets, not guarantees. Your current performance is measured in week one and the agreed target is written into your contract.
Questions about this service
If yours is not here, email us. A person answers, usually the same day.
Yes. One named assistant, plus a trained backup who has shadowed your account for leave cover. Rotating pools are cheaper and never learn how you work.
Let's talk about executive & virtual assistance
Half an hour to walk through the job, then a written scope with volumes, targets and a price. Yours whether or not we work together.