Terms of Service

Last updated: March 25, 2026

1. Acceptance of Terms

By accessing or using the Depra platform ("Service"), including our AI-powered customer support services across voice, WhatsApp, email, and live chat channels, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

These Terms constitute a legally binding agreement between you ("User", "you", or "your") and Depra ("we", "our", or "us").

2. Description of Service

Depra provides an AI-powered omnichannel customer support platform that enables businesses to automate and manage customer interactions across multiple channels, including:

  • Voice AI phone calls
  • WhatsApp Business messaging
  • Email support
  • Live chat
  • Knowledge base management
  • Conversation flow builders and analytics

3. Account Registration

  • You must provide accurate, complete, and current information when creating an account.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You must be at least 18 years old or the age of majority in your jurisdiction to use our Service.
  • You must notify us immediately of any unauthorized use of your account at team@depra.in.

4. Acceptable Use

You agree not to use our Service to:

  • Violate any applicable laws, regulations, or third-party rights.
  • Send unsolicited messages, spam, or messages without proper consent from recipients.
  • Transmit harmful, offensive, misleading, or fraudulent content.
  • Interfere with or disrupt the Service or servers connected to the Service.
  • Attempt to gain unauthorized access to any part of the Service.
  • Use the Service to send messages related to regulated goods or services that violate Meta's or WhatsApp's policies.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Use the Service in a way that could harm minors or vulnerable individuals.

5. WhatsApp & Messaging Compliance

When using our WhatsApp integration, you agree to comply with:

You are solely responsible for obtaining proper opt-in consent from your end users before sending them messages through our platform. You must provide clear opt-out mechanisms and honor all unsubscribe requests promptly.

6. AI-Powered Services

  • Our Service uses artificial intelligence to generate responses and automate customer interactions.
  • AI-generated responses are provided "as is" and may not always be accurate, complete, or appropriate.
  • You are responsible for reviewing and configuring your AI agent's behavior, knowledge base, and conversation flows.
  • We do not guarantee that AI responses will meet specific accuracy standards or regulatory requirements for your industry.
  • You should monitor your AI agent's performance and ensure human oversight where necessary.

7. Your Data & Content

  • You retain ownership of all data and content you upload to our platform (knowledge base documents, conversation flows, configurations).
  • You grant us a limited license to process, store, and transmit your content solely for the purpose of providing the Service.
  • You are responsible for ensuring you have the right to upload and use any content you provide to our platform.
  • We may use anonymized and aggregated data to improve our Service, but we will not share your identifiable business data with third parties without your consent.

For details on how we handle your data, please refer to our Privacy Policy.

8. Intellectual Property

The Service, including its design, features, code, AI models, and branding, is owned by Depra and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent. Your use of the Service does not grant you any ownership rights to our intellectual property.

9. Payment & Billing

  • Certain features of the Service may require a paid subscription.
  • Fees are billed in advance on a recurring basis (monthly or annually) based on your chosen plan.
  • All fees are non-refundable unless otherwise stated or required by law.
  • We reserve the right to modify pricing with 30 days' advance notice.
  • Failure to pay may result in suspension or termination of your account.
  • Usage-based charges (e.g., per-message fees, voice minutes) will be billed according to your actual usage.

10. Service Availability

We strive to maintain high availability of our Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you in advance of planned downtime.

11. Limitation of Liability

To the maximum extent permitted by law, Depra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of the Service. Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, secure, or uninterrupted, or that AI-generated responses will be accurate or suitable for your specific use case.

13. Indemnification

You agree to indemnify and hold harmless Depra, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, your violation of any third-party rights, or messages sent through the platform on your behalf.

14. Termination

  • You may terminate your account at any time by contacting us at team@depra.in.
  • We may suspend or terminate your access to the Service at any time if you violate these Terms, with or without notice.
  • Upon termination, your right to use the Service ceases immediately.
  • We will retain your data for 30 days after termination, after which it will be permanently deleted unless required by law.

15. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms or the Service shall be resolved through good-faith negotiation first. If a resolution cannot be reached, disputes shall be submitted to the exclusive jurisdiction of the courts in India.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page, updating the "Last updated" date, and sending a notification via email where appropriate. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms of Service, please contact us: